Contact Us
Email:
help@payneglasses.com
Call or Text:
412-800-2020
Chat:
Click the Virtual Optician bubble in the bottom-right corner of any page to get started. Once opened, it minimizes into a icon for easy access. You can ask a question, get order help, or request to speak with a team member.
Hours of Operation
Customer Support is available:
- Monday–Friday: 10 AM to 9 PM ET
- Weekends: 1 PM to 6 PM ET
(Chat available starting at 12 AM ET)
If you reach out after hours, don't worry — we'll get back to you by the next business day.
Additional Contacts
Marketing inquiries:
marketing@payneglasses.com
Corporate partnerships:
corp-relations@payneglasses.com
Business accounts:
b2b@payneglasses.com
Let us know your weekly volume and lens needs — we'll tailor a program just for you.